Shipping

 

Domestic Shipping

Due to COVID-19, we are operating with certain shipping restrictions as a result of government containment measures and delivery may take longer than usual.

We aim to dispatch orders within 3- business day.

Our estimated delivery times and costs are as follows:

.STANDARD GROUND: 3-5 DAYS

EXPEDITED 2 DAY: 1 - 2 DAYS

 

Returns & Exchanges

 

If you are not satisfied with your purchase you can exchange or return unwanted items to us (providing they are unused and in their original packaging) within 7 days of receipt. Returns that do not meet our policy* will not be accepted and will be sent back to customer.

*Items returned in non-saleable condition such as -

  • Unsealed

    1. Swatched/Used (with exception of damaged or faulty items)

    2. Relabelled

    3. Refiled

    4. Pierced

    5. Partially missing items/threshold based GWPs/Exclusive Sets

Card refunds may take up to 10 business days to complete depending on the bank’s processing time. This can vary greatly between card issuers, and we are unable to influence this. PayPal refunds are available immediately.

If you have a complaint or concern with service received or a product purchased, please contact us on service@holisticbeautyspace.com and we'll do our best to help.